Last Updated: December 23, 2025

ROAMR LLC ("ROAMR", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet services and visit our website.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us when you:

• Sign up for service
• Create an account on our customer portal
• Contact customer support
• Make payments
• Submit forms on our website

This information may include: name, address, email address, phone number, payment information, and service location details.

1.2 Technical and Usage Information

When you use ROAMR services, we automatically collect:

• Network usage data (bandwidth consumption, connection times)
• Equipment information (router MAC address, signal strength, connection type)
• Service performance data (speed tests, connection reliability)
• Billing and payment history

1.3 Website Information

When you visit our website, we may collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Referral source
• Device information

1.4 Information We Do NOT Collect

ROAMR does not:

• Monitor, log, or store the content of your internet traffic or communications
• Track specific websites you visit
• Inspect the content of emails, messages, or files you transmit
• Sell your personal information to third parties

2. How We Use Your Information

We use collected information for the following purposes:

2.1 Service Delivery

• Provide, maintain, and improve internet services
• Install and configure equipment
• Troubleshoot technical issues
• Monitor network performance and reliability

2.2 Billing and Account Management

• Process payments and billing
• Manage your account
• Send service notifications and updates
• Respond to customer service inquiries

2.3 Network Management

• Manage network capacity and prevent congestion
• Identify and prevent security threats
• Detect and prevent fraud or abuse
• Ensure compliance with our Acceptable Use Policy

2.4 Communication

• Send important service updates and alerts
• Provide customer support
• Send promotional communications (with your consent)

3. Information Sharing and Disclosure

ROAMR does not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We may share information with third-party vendors who provide services on our behalf, such as:

• Payment processors
• Equipment manufacturers (for technical support)
• Infrastructure providers
• Customer support platforms

3.2 Legal Requirements

We may disclose information when required by law, including:

• Compliance with court orders or subpoenas
• Response to lawful government requests
• Protection of our legal rights
• Investigation of fraud or security issues

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.4 With Your Consent

We may share information with your explicit consent for specific purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission
• Secure payment processing
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

After service termination, we retain basic account information for a minimum of one year and billing records for seven years to comply with tax and accounting regulations.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access and correct your personal information. You can update your account information through the customer portal or by contacting us.

6.2 Marketing Communications

You may opt out of promotional emails by clicking the unsubscribe link in any marketing email or contacting us directly.

6.3 Account Deletion

You may request deletion of your account and associated data after service termination, subject to our legal retention obligations.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Understand website usage patterns
• Improve website functionality
• Analyze traffic and performance

You can control cookies through your browser settings. Disabling cookies may limit website functionality.

8. Children's Privacy

ROAMR services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information is collected
• Know if personal information is sold or disclosed
• Request deletion of personal information
• Opt-out of the sale of personal information (ROAMR does not sell personal information)
• Non-discrimination for exercising privacy rights

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or through our website. The "Last Updated" date will reflect the most recent revision.

11. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us:

ROAMR LLC
6149 Deltona Blvd
Spring Hill, FL 34606
Phone: 888-727-6267
Email: support@roamr.io